Drivers Wrongly Charged More Than £4 Million in Dartford Crossing Fines

Drivers passing through Dartford Crossing in southeast England were mistakenly handed fines totalling more than £4 million in 12 months, an investigation has found. Freedom of Information figures obtained by the PA news agency showed that 59,007 penalty charge notices (PCNs) were cancelled in the year after National Highways switched to a new provider to oversee toll payments. The cancelled fines amounted to £4.1 million, with each PCN originally set at £70, reduced to £35 if paid within 14 days. The previous year, National Highways—which operates and maintains motorways in England—cancelled 3,595 PCNs. Private firm Conduent was awarded a £150 million contract by National Highways to manage crossing payments from 28 July, 2023....