Optus Faces Legal Action for Selling Unwanted Products to Vulnerable Consumers

Published on October 31, 2024

The Australian Competition and Consumer Commission (ACCC) is suing Optus for allegedly engaging in “unconscionable conduct” by selling telecommunications products to vulnerable customers. Many of these individuals include Indigenous Australians from remote and regional areas, as well as those living with disabilities or in financial disadvantage. The ACCC has commenced proceedings in the Federal Court against Optus Mobile Pty Ltd, claiming the company sold goods and services to hundreds of consumers that they “often did not want or need.” The telecommunications giant even reportedly pursued consumers for the resulting debts from these sales. The ACCC is seeking penalties, consumer redress, publication orders, a compliance program, and costs....

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