NZ Commerce Commission Brings Charges Against Jetstar for Allegedly Misleading Consumers

New Zealand’s Commerce Commission has announced it will file charges against Jetstar under the Fair Trading Act, alleging the airline misled consumers about their rights to compensation when flights were delayed or cancelled for reasons within Jetstar’s control. The Commission’s General Manager of Competition, Fair Trading, and Credit, Vanessa Horne, said they believed Jetstar’s communications were likely to have discouraged New Zealand consumers from seeking compensation they were entitled to, and that the airline had likely denied legitimate claims in 2022 and 2023. “Airlines have a responsibility to not mislead consumers about their rights in the event of cancellations or delays,” Horne explained....