StubHub to Pay California Customers $20 Million Over Pandemic Cancellations

Published on August 24, 2024

Online ticket retailer StubHub has agreed to pay customers more than $20 million in restitution for allegedly failing to promptly refund them for canceled events in California during the COVID-19 pandemic, California Attorney General Rob Bonta announced Aug. 23. California sued the entertainment ticket company after investigators with the state’s Department of Justice found StubHub did not honor its advertised policy of providing full cash refunds for canceled events, and instead issued customers credit for future events, according to Bonta. After the investigation, the company reversed its policy in May 2021 and started giving customers cash refunds. The settlement was approved Aug. 23 in Los Angeles Superior Court and includes a penalty of $295,000 payable to the state and $20 million in cash refunds for more than 45,000 California consumers....

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