Jetstar Faces Class Action Over COVID-19 Flight Refunds in Federal Court

Jetstar has become the subject of a class action in the Federal Court of Australia after the airline allegedly failed to refund tickets for cancelled flights during the COVID pandemic from 2020 to 2022. According to Echo Law, which brought the case against Jetstar on August 21, airlines were legally obliged to refund cancelled flights during the pandemic. “Instead, Jetstar issued the majority of its customers with travel credits (also called travel vouchers), which were subject to significant restrictions,” a statement from Echo Law said. “Accordingly, those travel credits were of much lower value to customers than the refunds to which customers were entitled.”...