Federal Initiative Aims to Crack Down on Corporate ‘Headaches and Hassles’ for Consumers

The federal government announced a new effort on Monday that seeks to ensure that businesses do not waste people’s time and money with unnecessary policies and procedures. The “Time Is Money” initiative aims to “crack down on all the ways that corporations—through excessive paperwork, hold times, and general aggravation—add unnecessary headaches and hassles to people’s days and degrade their quality of life,” according to an Aug. 12 White House fact sheet. This includes issues such as unreasonable waiting times for refunds, customers jumping through “hoops and hurdles” to cancel subscriptions, and the complications of dealing with health insurance firms. “These hassles don’t just happen by accident,” the administration stated....