Ofcom to Ban Mid-Contract Inflation Linked Hikes on Mobile and Broadband From 2025

Published on July 20, 2024

Ofcom confirmed it will ban mobile phone carriers and broadband providers from linking prices to high inflation figures in the middle of customer contracts on Friday. The new rules from the UK’s broadcast, telecommunications, and postal service’s regulator, will now compel providers to be upfront by telling customers in pounds and pence about any price rises included in their contract. They will take effect on Jan. 17, 2025, confirming rules that the regulator said it was looking at in December last year. Many major phone, broadband and pay TV companies now link their price rises to future inflation rates. That “unfairly” puts the burden of shouldering inflation costs onto customers, Ofcom said....