Canadian Flights, Hospitals, Border Disrupted During Global Technology Outage

Published on July 19, 2024

A global technology outage grounded flights, disrupted hospitals and backed up border crossings in Canada on July 19, as issues persisted hours after problems with Microsoft services were said to be getting fixed. Cybersecurity firm CrowdStrike said the problem occurred when it deployed a faulty update to computers running Microsoft Windows—and that the outage was not a security incident or cyberattack. The issue affected Microsoft 365 apps and services, and escalating disruptions continued after the technology company said it was gradually fixing the problem. Brent Arnold, a Toronto-based cybersecurity and technology lawyer, called it a software update gone wrong. “This may be, I think, the biggest scale one that we’ve seen,” said Mr. Arnold, a partner at law firm Gowling WLG....

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