Telstra Revealed Over 140,000 ‘Silent Numbers’: ACMA

Published on July 10, 2024

An investigation by Australia’s communications watchdog has revealed that telco giant Telstra published the names, addresses, and numbers of over 140,000 customers on more than 163,000 occasions. These customers had requested their numbers to be unlisted or “silent” so that their personal details do not appear in public directories. The Australian Communications and Media Authority (ACMA) found that most of the incidents occurred between 2021 and 2022. During this period, some customers had their unlisted numbers and details published in the White Pages, a directory of personal contact information accessible both online and in print. The authority’s consumer lead Samantha Yorke said the communication carrier noted the gravity of the issue....

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