Timpson Hires Hundreds of Former Prisoners and Tops Customer Satisfaction Survey

Published on July 9, 2024

Timpson has scored the highest for customer satisfaction among companies in the UK, as nearly half of sectors saw a decline in satisfaction this year. The retailer and service provider topped the ranking at 86 percent in the July 2024 UK Customer Satisfaction Index (UKCSI) published by the Institute for Customer Service (ICS) on Tuesday, followed by bank Nationwide (85.2 percent) and department store John Lewis (85 percent). The company, known for shoe and watch repairs, key cutting, dry cleaning, and photo processing, rose from 13th place last year. The UKCSI noted in its report that Timpson’s turnover had increased from £297.5 million to £332.2 million for the year ending Sept. 30, 2023, a result which the company said “far exceeded” its expectations....

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John Robson: Why Governments Keep Getting Bigger

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