Brands Failing Customers on Smart Tech Security Support, Says Consumer Watchdog

Major technology brands are failing to inform customers how long smart products will be supported with “vital” security updates before being at risk from hacking, a consumer organisation said on Thursday. Which? said its survey of 128 brands across 30 product categories found nearly a quarter (23 percent) did not have support policies in the public domain telling consumers how long their goods will be protected, including big brands like Alcatel, Hoover, and Netatmo. A further 18 percent had policies which were not clear on what they were guaranteeing in terms of support. Over half (59 percent) were fully compliant and stated a defined product support period, according to the report....