Half of Telecom Providers Not Following Website Complaints Section Rules: Watchdog

Canada’s telecom and television complaints watchdog says many telecom providers aren’t following complaints section rules on their websites, and it’s particularly concerned about some repeat offenders. The Commission for Complaints for Telecom-Television Services (CCTS) released its annual compliance report on May 16. The report found just over half of the 51 communications providers audited didn’t have an easily accessible complaints section on their website. Just 35 percent of providers were fully compliant with requirements to inform their customers about the CCTS on their respective websites in both official languages. However, the watchdog characterized that as a “positive” result, as it was an increase from just 14 percent that were fully compliant in 2019, and compared with a historical average of around 20 percent....