Qantas to Be Fined $100 Million for Selling ‘Ghost Tickets’ to Thousands of Customers

Published on May 6, 2024

Australian flag carrier Qantas has agreed to a $100 million fine (US$66 million) for misleading customers with its ticket-selling practices during and after the COVID-19 pandemic. On May 6, the Australian Competition and Consumer Commission (ACCC) announced that it had reached an agreement with Qantas about the penalty resulting from a court action filed by the consumer watchdog in 2023. Qantas admitted that between May 21, 2021, and Aug. 26, 2023, the airline advertised tickets for tens of thousands of flights that it had already decided to cancel. It further cancelled thousands of other flights without promptly informing ticketholders. At the same time, Qantas agreed to compensate over 86,000 affected customers with $20 million cash....

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