Air Canada Pauses New Seat Selection Fee Following Customer Backlash

Published on April 30, 2024

Air Canada has temporarily paused its policy to charge a new seat selection fee for travellers with standard or basic fares following backlash from customers. Under the policy change announced April 18, the airline said it planned to charge passengers with standard or basic fares if they wished to change their automatically assigned seats during check-in. Previously, customers with fares that didn’t offer free seat selection prior to check-in had the option to change their randomly assigned seat to another available seat for free. Air Canada customers received notices earlier this month announcing an upcoming April 24 policy change for standard and basic fares....

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