Centrelink Claims Backlog Slashed After Hiring Blitz

Published on April 27, 2024

A backlog of more than one million claims made to Services Australia is set to return to normal levels by the middle of the year following a mass recruitment drive. Figures have shown more than 500,000 Centrelink and Medicare claims have been processed and removed from the overall backlog in just 10 weeks. It comes after more than 3000 new staff were hired by Services Australia in a recruitment blitz to deal with the ballooning backlog of claims. There were 1.1 million claims outstanding as of December 2023, while the backlog peaked at 1.35 million. Government Services Minister Bill Shorten said the organisation was focused on getting through the backlog as quickly as possible....

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