Telecom Complaints Jump 43% as Rogers Accounts for One-Quarter of Grievances: Report

The watchdog that handles grievances about telecommunications companies in Canada says complaints about phone, internet and television services were up 43 per cent halfway through its reporting year. The report by the Commission for Complaints for Telecom-Television Services (CCTS), which measured complaints from customers between Aug. 1, 2023 and Jan. 31, 2024, found an “alarming” rise in those related to overcharges on bills. “We know complaint numbers fluctuate from year to year, from period to period,” said CCTS commissioner and CEO Howard Maker. “But a 43 per cent increase is the kind of increase we don’t generally see and it is a cause for concern.” Incorrect charges were the top issue, as customers complained more than 3,000 times about apparent inaccuracies related to their monthly plans....