H&R Block Customers Hit With Hours of Outages Ahead of Tax Day Deadline

Published on April 16, 2024

American tax preparation company H&R Block has reported some of its desktop software customers were left dealing with an outage and unable to e-file their returns for several hours ahead of the looming Tax Day deadline on April 15. According to Downdetector, an online platform that gives users real-time information about the status of websites, apparent outages for H&R Block’s desktop e-filing tax filing software began around 9 p.m. on Sunday, arising during the night. By Monday morning, outage reports had slowed to a trickle. But starting around 6 a.m., they began to climb again, reaching a peak around noon, with 1,700 people reporting software issues before dropping again. Overall, Downdetector data shows that 94 percent of people reported issues with the tax reporting software, while 3 percent had problems with the website and App....

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