ACCC Sues Noni B, Katies, Rockmans Owner

Published on March 5, 2024

Hundreds of complaints about an online retailer who failed to deliver goods on time, leaving customers wondering where their purchases were, have resulted in enforcement action being taken by the Australian Competition and Consumer Commission (ACCC.) Well-known brands including Noni B, Rivers, Katies, Autograph, W.Lane, Crossroads, Beme, and Rockmans are owned by Mosaic Brands Ltd whose customers allegedly experienced delays of up to 40 days in receiving items brought online. The litigation brought by the ACCC stems from Mosaic wrongly accepting payment for goods that were delayed, or not delivered at all with ACCC Commissioner Liza Carver saying the “excessive and lengthy” delays were “incredibly frustrating and inconvenient for consumers, especially if they decided to buy goods for a special occasion, such as Christmas, based on the advertised delivery times which were not met.”...

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