Retailers Report ‘Huge’ Increase in Abuse, Violent Incidents Amid ‘Poor’ Police Response

Published on February 14, 2024

The UK’s retail sector has seen an increase in violence and abuse against shopworkers, a survey has revealed, leaving the industry “frustrated” with the “poor” police response. The British Retail Consortium (BRC) said that the number of violent and abusive incidents rose to 1,300 per day in 2022–2023. This compares to 870 cases per day a year before. The BRC’s annual crime survey recorded 113 incidents of violence against shopworkers per day, noting that the number had decreased slightly from the previous year but remained the same as in the last pre-COVID-19 pandemic year. Out of 41,000 cases in total, close to 9,000 incidents resulted in injury....