CBSA President Says She Understands Canadians’ ‘Disappointment’ Following Report on ArriveCan, Vows to Follow Recommendations

Published on February 14, 2024

Following a damning report by the auditor general on the ArriveCan application, Canada Border Services Agency (CBSA) President Erin O’Gorman said she understands Canadians’ “disappointment” around the app, but does not want it to impact their trust in the country’s border agents. “I share the concerns. I do hope that it doesn’t risk the trust of Canadians in the functioning of the CBSA and the critical work being done by employees, border service officers across the country and around the world,” Ms. O’Gorman told the Public Accounts committee on Feb. 13. “We are fixing this, we are troubled by this, but I would hate for that to get extended to the people who are doing that and other critical information and activities across the organization.”...

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