EXPLAINER: The Controversy Behind ArriveCan

Published on February 13, 2024

Canada’s Auditor General Karen Hogan did not mince words when she explained the findings of her report on the ArriveCan application. “I’ve been an auditor for a few decades. I’ve been the auditor general for almost four years now. And I would tell you that this is probably some of the worst financial record-keeping that I’ve seen,” Ms. Hogan told reporters during a press conference on Feb. 12. Ms. Hogan said her long-awaited report on the application has found that the government agencies behind it—the Canada Border Services Agency (CBSA), Public Health Agency of Canada (PHAC), and Public Services and Procurement Canada—failed to follow proper management and contracting practices when developing the app. Financial records for the app were also kept so poorly that the precise costs could not be determined....

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