Underpaid Optus Workers Get $7.8 Million in Backpay From Telco

Published on February 9, 2024

Thousands of Optus workers will receive more than $7.8 million (US$5 million) in back pay from the telco after being underpaid for six years. Singtel Optus self-reported the underpayments by Optus Retail, which operates the telco’s Australian retail stores, to the Fair Work Ombudsman in April 2021 following an internal review. Underpaid employees included retail consultants and store managers between January 2014 and March 2020. They missed out on entitlements including weekend and public holiday penalties, meal allowances, overtime and annual and personal leave. Optus also incorrectly calculated the mandated six-monthly reconciliations for employees who worked in stores that operated with extended trading hours....

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