Optus Reveals Thousands More Emergency Call Failures During Outage

Published on January 26, 2024

The number of people who failed to call triple zero during Optus’s outage is more than 10 times what the telecommunication company initially disclosed. Former Optus chief executive Kelly Bayer Rosmarin previously told a parliamentary hearing that only 228 calls by Optus customers failed while the network was down on Nov. 8, 2023. “We have done welfare checks on all of those 228 calls and, thankfully, everybody is okay,” Ms. Bayer Rosmarin—who shortly resigned after—said at the time. “I can triple-check the number and get back to you, but I believe it was 228.” But on Jan. 23 the telco admitted that it had found that an additional 2,469 customers unable to get through, which is over 10 times higher than what Ms. Bayer Rosmarin told the Senate....

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