CRTC Finds Canadians Resigned to Poor Mobile Phone and Internet Service

A new report by the Canadian Radio-television and Telecommunications Commission (CRTC) found that Canadians are not switching wireless or internet providers as often as they once did. Four out of five people surveyed said they were not happy with the cost of their mobile phone plans, said the CRTC-funded report, “Public Opinion Research on Why Customers Change Communications Service Providers and Barriers to Switching Service Providers.” “Participants were more likely to make comparisons to the cost of cell phone service in other countries, and perceived the cost to be much higher in Canada than in other countries,” the report said. “As a result, this led to a perception by some that cell phone service costs are too high overall—that is, it isn’t only about ‘value for money’, it’s that the cost is too high in Canada.”...