UK Parcel Delivery Company Disables AI After Poetic Bot Goes Rogue

Published on January 21, 2024

LONDON—A parcel delivery firm in Britain has disabled the artificial intelligence (AI) function in its online chat systems after a frustrated user coaxed the system into composing a poem about how bad the company’s customer service was. “There was once a chatbot named DPD, Who [sic] was useless at providing help,” the AI chatbot wrote after Ashley Beauchamp gave up trying to get it to share a phone number for customer services and asked it to write a poem about bad chatbot service instead. “DPD was a waste of time, And [sic] a customer’s worst nightmare,” the bot continued before concluding: “One day, DPD was finally shut down and everyone rejoiced. Finally they could get the help they needed, From [sic] a real person who knew what they were doing.”...