New Student Financial Aid Form’s Glitches Causing Delays Amid Hectic Rollout Process

Published on January 18, 2024

The rollout of the newly revamped 2024-2025 Free Application for Federal Student Aid (FAFSA) has been mired by glitches, delays, and limited availability since it was released on Dec. 30, 2023. Students, parents, and school administrators are left with website functions that do not always work, limited windows of time when they can edit applications, and delays with the call center that leave some on hold for hours—if they are lucky enough to reach a real person. “It’s chaos,” said Mark Kantrowitz, a college financial aid expert and consultant who was instrumental in creating the original online application in the late 1990s....

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