Private Sector Raising Canadians’ Expectation of Faster Government Service, Report Finds

The private sector has raised Canadians’ expectations of faster, better service in the federal government, according to a Department of Employment report. Managers said while the private sector “evolved rapidly” through advancing technologies, the department currently struggles with months-long backlogs for handing out government benefits. “The Government of Canada continues to work towards improving how it delivers services to the public. Service delivery in the private sector has evolved rapidly through ever-advancing technologies,” reads the government report  first obtained by Blacklock’s Reporter. “As a result clients increasingly expect the delivery of government services to keep pace,” the report says. “This means making services digital, easy to access, available at any time and accompanied by timely assistance. Modernizing services for Canadians has become a Government of Canada priority over the past two decades.”...