Passengers Eligible for $75 for Delays Under New Southwest Settlement

Southwest Airlines is being required to set aside $90 million to compensate fliers who deal with certain delays and cancellations under a new settlement announced on Dec. 18. The U.S. Department of Transportation (DOT) ordered Southwest under the settlement to establish the compensation system. Southwest must pay a $75 voucher to customers who arrive at their destination three hours or more after the time they were originally scheduled to arrive, the department said. The voucher will be good for future travel with the airline. “This industry-leading benefit will ensure that Southwest passengers impacted by any future significant disruptions will receive not only flight rebooking, hotels, and food during the delay but also timely compensation from Southwest due to the inconvenience,” the department said in a statement....