Growing Number of Retailers Are Rethinking Self-Checkout

More and more major retailers appear to be abandoning self-checkout technology amid rising retail theft. “We had started to rely too much this year on self-checkout in our stores,” Dollar General CEO Todd Vasos told investors last week during an earnings call, according to multiple reports. “We should be using self-checkout as a secondary checkout vehicle, not a primary.” Aside from Dollar General, Walmart, Costco, Target, Shop-Rite, and others have indicated they are cutting back on the number of self-checkouts, reducing the number of customers who can use them at any one time, or adding more staff to the self-checkout areas....