Households Stuck With Bill Shock, As Energy-Saving Tips Too Hard to Navigate

Almost half of Australian households distrust online energy-saving tips, leading to calls for a more trustworthy information hub. In a recent Energy Consumers Australia survey (pdf), 48 percent of households could not recall seeing any online savings tips this year, suggesting a desire to save on energy use and bills, but a lack of trust in the energy market’s advice. Of households that did recall the tips, 61 percent said it was often too complex or irrelevant. Energy Consumers Australia CEO Brendan French said people need a trustworthy “one-stop-shop” for energy advice.  “Consumers can be the heroes of net zero, but they need to know what is being asked of them in the energy transition. How can they have the confidence to take action when they don’t know what to do because it hasn’t been clearly communicated to them?” he said. ...