Experts Call for Optus to Explain the Outage Sparked by ‘Software Upgrade’

Published on November 14, 2023

A telco expert said Optus still hasn’t fully explained what caused the 14-hour nationwide outage that impacted millions of Australians and 400,000 businesses. Optus said a software upgrade caused the outage that stopped millions of Australians, 400,000 businesses and emergency services from calling or taking card payments on Nov. 8. The telco giant said in a statement on Nov. 13 that “at around 4:05 a.m. Wednesday morning, the Optus network received changes to routing information from an international peering network following a routine software upgrade.” However, RMIT University Associate Professor Mark Gregory said Optus needs to explain the outage further, which he said occurred due to “human error.”...

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